FREQUENTLY ASKED QUESTIONS


General

How often do you release the box?

The current plan is an exclusive quarterly box subscription. You will receive four (4) boxes throughout the year. Every three (3) months we will be shipping you a new ellen curated box completely different from the last. These are limited edition boxes and only have a limited amount of box subscriptions available. If you love this limited edition BE KIND. by ellen subscription box, Sign up here to be the first to hear more about it!

If I purchase the limited edition BE KIND by ellen box, will I be automatically subscribed for subsequent boxes?

Yes, you will automatically be subscribed and charged $54.99 each quarter. Customers will be charged $54.99, four (4) times a year when a new box is released. However, you will always have the ability to cancel your account at any time. 

Will I ever receive the same product in the box?

No, you will not receive the same product more than once. However, there is a possibility of receiving a similar product, from a different brand, in a future box.

What are the hours for customer service?

Our customer care team is available from 9:00 AM through 5:00 PM PST Monday through Friday.

What happens if I cancel an Annual or Premium Subscription?

When you pay up front for an Annual or Premium Subscription you will not be charged for your subscription again until the end of your Annual Term. Your subscription automatically renews each year unless you decide to cancel before your renewal date. 


Annual and Premium Subscriptions include (4) four pre-paid boxes and are non-refundable once purchased. You may cancel your subscription at any time but cancelling your account will not provide you a refund for any paid boxes nor will it stop a pending charge. Your cancellation will go into effect for the following billing cycle.   

Subscription Memberships

How do I update my current subscription to Premium or Annual?

If you currently have a subscription, you can visit the link below to upgrade your account:https://bekindbyellen.com/account/login


1. Log in to your account 

2. Go to “Manage My Subscriptions” 

3. Click on your current subscription 

4. Click “Edit Subscription” 

5. In the dropdown, select your new desired subscription. 

6. Email support@bekindbyellen.comto let us know you upgraded. 

7. You are all set! 


*Please note Premium is currently sold out.

How do I purchase a Premium Subscription?

We have limited Premium Subscriptions available. If Premium is sold out when you try to subscribe, email support@bekindbyellen.com and we’ll add you to an exclusive waitlist so you can be alerted when we re-open that membership option!


(NEW!) Premium Subscribers

As a Premium Subscriber, you will pay $251.96 up front for the year as a one-time payment and receive (4) four boxes throughout the year, starting with the Holiday 2019 box. You automatically save 10% off of your payment! So instead of paying $279.96 you pay $251.96! How great is that?! Subscribers who upgrade before the launch of the Holiday Box will receive the Holiday Box and the following three boxes. Subscribers who upgrade after the launch of the Holiday Box may receive the latest box (if still available), otherwise they will receive the four following boxes.In addition to all of the products our subscribers receive, Premium Subscribers may also receive amazing additional gifts, like tickets to Ellen’s 12 Days of Giveaways tapings, travel experiences, and big-ticket products like those Ellen gives away on-air. Trust us, you don’t want to miss out! Premium Subscription memberships cannot be paid as a quarterly fee.You will not be charged for your subscription again until the end of your annual term. Your subscription automatically renews each year unless you decide to cancel before your renewal date. Each quarter, we will email you before your order ships to send tracking information and remind you to check your shipping and billing information.  

(NEW!) Annual Subscribers

As an Annual Subscriber you will pay $197.96 up front for the year as a one-time payment and receive (4) four boxes throughout the year. You automatically save 10% off of your payment! So instead of paying $219.96 you pay $197.96! How great is that?! 


 Subscribers who purchases or upgrade to Annual after the launch of the latest box may receive the latest box (if still available), otherwise they will receive the four following boxes. Annual Subscription memberships cannot be paid as a quarterly fee. 


 You will not be charged for your subscription again until the end of your annual term. Your subscription automatically renews each year unless you decide to cancel before your renewal date. Each quarter, we will email you before your order ships to send tracking information and remind you to check your shipping and billing information.

Quarterly Subscribers

As a Quarterly Subscriber you will pay $54.99 per box each quarter. We will email you before each box ships and remind you to check your shipping, billing, and credit card information, as well as provide a deadline for these updates to be made and implemented for your next shipment. We will also send you tracking information once your boxes ship. 


 Your subscription will automatically renew each quarter unless you decide to cancel before the date we provide in the email previously mentioned. If you join as a Quarterly Subscriber and later decide you’d like to become an Annual or Premium Subscriber, you can upgrade at any time from your account. Please reach out to support@bekindbyellen.com to let us know you’ve upgraded.  

Can I gift a box to a loved one?

Yes! Ellen loves to spread kindness. 


To gift a BE KIND. by ellen box, head over to https://bekindbyellen.com/ and find “Gift A Friend” at the bottom of the page. You can gift a one-time box or gift any of the subscription membership options.

Billing:

How do I Cancel my Subscription?

  1. Log in to the merchant portal on www.bekindbyellen.com- Listed as "Account" 
  2.  Once logged into your account please click onto the "Manage Subscriptions" button 
  3. After you clicked on the BE KIND - By ellen Box subscription $54.99 Button:You are taken to the next page 
  4. Click the cancel button 
  5. your subscription is now canceled

When will I be billed?

If you sign up today, you will be immediately billed for your first box. You will be charged each time a box is shipped. Total of 4 boxes per year at $54.99 per box. Additional international shipping will apply.

What method of payments do you accept?

Visa, Mastercard, American Express and Discover.

Can I change my billing date?

At this time, you cannot change your billing date.

Can I get a refund on the box?

No, refunds are not offered. Gift it to a friend and they will think you are amazing.If a box has been sent back to us without communicating with our Customer Care Team, we will ship the box back to the address on file.If you have received a damaged product in your box, or if your box is missing a product, please contact our Customer Care Team within 2 weeks of delivery, and we will assist you with getting the item replaced.If your box is missing, we must be notified via email within two (2) weeks of receiving your tracking information. If we are not notified within that time frame, we can no longer be held accountable for the missing items and will not be able to offer a replacement.

Why was my Premium and/or Annual Subscription charged in two different amounts?

If you are a Premium or Annual Subscriber, you have pre-paid for (4) four BE KIND. boxes up front. You will not be charged for your subscription again until the end of your Annual Term. 


During your billing cycle or at sign up, the amount charged on your credit card will show the full charge for your next (4) four boxes. Within your account on BEKINDbyellen.com you will see a breakdown of the prorated fee for the four boxes you paid for up front. This does not mean you will be charged quarterly. 

Shipping

What do I do if my box was shipped to the wrong address?

We will bill your account a month before shipping your box each quarter. You will be alerted before the charge hits your credit card and given a clear deadline to update your address, billing, and credit card information. After this date, all shipping addresses will be locked in and we cannot guarantee that address changes after this date will be put into effect before shipment. Please reach out to our support team at support@bekindbyellen.com if you need to update your address AFTER the deadline has passed but BEFORE the box has shipped. If your box has already shipped, you will have to contact FedEx directly in order to reroute your package.

I received more than one box. What should I do and why did I receive a duplicate box?

We are so sorry for this inconvenience. Please go to your Account Information and double check the number of subscriptions listed there. If you accidentally signed up for multiple accounts, please notify our support team at support@bekindbyellen.com immediately. Please do so within two weeks of signing up. If you recently upgraded to Premium or Annual, you may have accidentally signed up for an additional account. No worries! Just reach out to our support team and we’ll help you get it sorted!

When will my Holiday Box be sent?

The Holiday Box will be shipped to pre-existing subscribers no later than December 11. Make sure youraddress and billing information is up to date so that there are no delays in your shipment.


 If you have just subscribed or are gifting a subscription to a loved one, please note the below shippingtimelines to ensure pre-Christmas arrivals: 


 Orders placed by midnight PST on December 11, will arrive before Christmas via Ground Shipping.Orders placed by midnight PST on December 18, will arrive before Christmas with 2-Day Shipping. Pleasemake sure to select 2-Day shipping at checkout. 

When does the Fall box stop shipping?

The Fall box will be shipped through the first week of December. If you sign up for a subscription prior tothe first week of December, you will receive the Fall box as the first box in your subscription! If you signup for a subscription after the first week of December, the Holiday box will be the first box in yoursubscription! 

Is shipping free? 

Shipping is completely free for all subscriptions inside the contiguous US - 

Puerto Rico, Alaska, and Hawaii will incur small additional fees.


Our Canadian friends will incur a $16 shipping fee per shipment. ***Additional duties/taxes will apply on international orders. Customer will be responsible for these fees

When will I receive my box?

If you are a current subscriber to BE KIND. by ellen, you will be billed quarterly about (1) month before the seasonal box ships. We will alert you before the charge hits your credit card and allow you enough time to update your shipping, billing, and credit card information before the box makes its way to you.


  As a new subscriber, if you sign up after the most recent seasonal box has already launched, you will receive your box within 7 business days of subscribing for the first time. If, as a new subscriber, you sign up in advance of the most recent seasonal box launching, you will receive your first box when the next seasonal box launches.  

Do you currently ship to international locations?

We currently ship to the U.S. and Canada. Please keep checking back as we will be opening more international shipping locations in the near future.***Additional duties/taxes may apply on international orders. Customer will be responsible for these fees.

Which shipping carriers do you use? 

Domestic shipments within the United States: FED-EX. 


International shipments: DHL Express. 

Why didn’t I get my tracking information?

Tracking information is sent to the email listed on your Account Profile. 

If you do not receivean email be sure to double check your Spam and Junk folders. If you still cannot find the tracking info,please reach out to support@bekindbyellen.com.  

Press/Media? 

How do I pitch a product for the box?

Would you like your product or brand to be considered for product placement or sponsorship inside of Ellen’s BE KIND. by ellen box? 

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