FAQs

What is the BE KIND by ellen box?

The BE KIND by ellen box is an exclusive box and a way to help people spread kindness. You’ll get a box full of fun, unique, amazing products that I love and want to share with you. I also wanted to focus on brands and products that do social good. And to top it off, a donation will be made to The Ellen DeGeneres Wildlife Fund for purchasing this box.

How often do you release the box?

The current plan is a one-time box. If you love this limited edition box, maybe we’ll come back with more! Sign up here to be the first to hear about it!

If I purchase the limited edition BE KIND by ellen box, will I be automatically subscribed for subsequent boxes?

No, you will not be automatically subscribed, however, you will receive a 'first chance' opportunity to purchase the next box when it’s announced.

Will I ever receive the same product in the box?

No, you will not receive the same product more than once. However, there is a possibility of receiving a similar product, from a different brand, in a future box.

What are the hours for customer service?

Our customer care team is available from 9:00 AM through 5:00 PM EST Monday through Friday.

Shipping

When will I receive my first box?

After you are billed, your BE KIND by ellen box will be shipped within 4-6 business days of successful payment. Once the box leaves our warehouse, it will be delivered to you within 5-10 business days for U.S. locations.

*Business days do not include weekends or holidays, including Thanksgiving, Black Friday, Christmas, etc.

You will receive a shipping notification with tracking information once your box leaves our warehouse. If you feel that your order has not shipped within the expected timeframe, please contact our Customer Care Team so that we may help investigate the delay.

Do you currently ship to international locations?

At the moment, we do not ship internationally.

Billing

When will I be billed?

If you sign up today, you will be immediately billed for your box.

What method of payments do you accept?

Visa, Mastercard, American Express and Discover.

Can I change my billing date?

At this time, you cannot change your billing date.

Can I get a refund on the box?

No, refunds are not offered. Gift it to a friend and they will think you are amazing.

If a box has been sent back to us without communicating with our Customer Care Team, we will ship the box back to the address on file.

If you have received a damaged product in your box, or if your box is missing a product, please contact our Customer Care Team within 2 weeks of delivery, and we will assist you with getting the item replaced.

If your box is missing, we must be notified via email within two (2) weeks of receiving your tracking information. If we are not notified within that time frame, we can no longer be held accountable for the missing items and will not be able to offer a replacement.

Press/Media? 

Would you like your product or brand to be considered for product placement or sponsorship inside of Ellen’s Be Kind box?  Please email Media@bekindbyellen.com

How It works

Sign Up.

On Its Way.

Good Happens.

Be Amazed!