FAQs

What is the BE KIND by ellen box?

The BE KIND by ellen box was created to help people spread kindness. You’ll get a box full of fun, unique, amazing products that I love and want to share with you. I also wanted to focus on brands and products that do social good. And to top it off, a donation will be made to The Ellen Fund by brands that are participating in this box.

How often do you release the box?

The current plan is an exclusive quarterly box subscription. You will receive four (4) boxes throughout the year. Every three (3) months we will be shipping you a new ellen curated box completely different from the last. These are limited edition boxes and only have a limited amount of box subscriptions available. If you love this limited edition BE KIND. by ellen subscription box, Sign up here to be the first to hear more about it!

If I purchase the limited edition BE KIND by ellen box, will I be automatically subscribed for subsequent boxes?

Yes, you will automatically be subscribed and charged $54.99 each quarter. Customers will be charged $54.99, four (4) times a year when a new box is released. However, you will always have the ability to cancel your account at any time. 

Will I ever receive the same product in the box?

No, you will not receive the same product more than once. However, there is a possibility of receiving a similar product, from a different brand, in a future box.

What are the hours for customer service?

Our customer care team is available from 9:00 AM through 5:00 PM PST Monday through Friday.

Shipping

Shipping is completely free for all subscriptions inside the contiguous US - Puerto Rico, Alaska, Hawaii, and our Canadian friends will incur a small shipping fee of $16 per shipment. + ***Additional duties/taxes may apply on international orders. Customer will be responsible for these fees.

P.S. We ship FedEx > USPS > Your House in the US, and DHL > Canada Post > Your House up north!

When will I receive my first box?

After you are billed, your BE KIND by ellen box will be shipped within 7 business days of successful payment. Once the box leaves our warehouse, it will be delivered to you within 5-10 business days for U.S. locations.

*Business days do not include weekends or holidays, including Thanksgiving, Black Friday, Christmas, etc.

You will receive a shipping notification with tracking information once your box leaves our warehouse. If you feel that your order has not shipped within the expected timeframe, please contact our Customer Care Team so that we may help investigate the delay.

INTERNATIONAL ORDERS:

Do you currently ship to international locations?

We currently ship to the U.S. and Canada. Please keep checking back as we will be opening more international shipping locations in the near future. 

***Additional duties/taxes may apply on international orders. Customer will be responsible for these fees.

Billing

When will I be billed?

If you sign up today, you will be immediately billed for your first box.  You will be charged each time a box is shipped.  Total of 4 boxes per year at $54.99 per box.  Additional international shipping will apply.  

What method of payments do you accept?

Visa, Mastercard, American Express and Discover.

Can I change my billing date?

At this time, you cannot change your billing date.

Can I get a refund on the box?

No, refunds are not offered. Gift it to a friend and they will think you are amazing.

If a box has been sent back to us without communicating with our Customer Care Team, we will ship the box back to the address on file.

If you have received a damaged product in your box, or if your box is missing a product, please contact our Customer Care Team within 2 weeks of delivery, and we will assist you with getting the item replaced.

If your box is missing, we must be notified via email within two (2) weeks of receiving your tracking information. If we are not notified within that time frame, we can no longer be held accountable for the missing items and will not be able to offer a replacement.

How do I Cancel my Subscription?

 Log in to the merchant portal on www.bekindbyellen.com- Listed as "Account"

Once logged into your account please click onto the "Manage Subscriptions" button

After you clicked on the BE KIND - By ellen Box subscription $54.99 Button:

You are taken to the next page where you cancel your subscription at any time you prefer. 

 

Press/Media? 

Would you like your product or brand to be considered for product placement or sponsorship inside of Ellen’s Be Kind box?  Please email Media@bekindbyellen.com